Frequently Asked Questions
Answers to all your questions about zitben
From opening an account to bonuses, payments, games and security — you will find detailed answers to everything right here.
Welcome to zitben. This FAQ page brings together answers to the questions asked most often by players in Bangladesh. You will find clear, straightforward explanations covering account registration, depositing and withdrawing via bKash and Nagad, welcome bonus terms, cricket and slots game rules, and responsible gaming. If you cannot find what you are looking for, contact our 24/7 live chat support directly.
Account and Registration
Account questions
To open an account at zitben you need an active mobile number, a valid email address and a strong password. The registration process is entirely online and takes just a few minutes. If you fill in your details correctly, your account will be activated immediately.
No, only one account per person is allowed. Creating multiple accounts may result in them being cancelled and bonuses being forfeited. zitben strictly follows a one-account policy to maintain a fair and transparent gaming environment.
Click the "Forgot password?" option on the login page. A verification code will be sent to your registered mobile number or email address. You can use that code to set a new password. This process is fully secure and ensures the safety of your account.
zitben is for players aged 21 and above only. During registration you confirm that you meet this age requirement. Accounts belonging to underage users will be closed immediately. Responsible gaming is one of our core principles.
Yes, some details such as your email and password can be updated from your account settings. To change important information such as your name, please contact the support team via live chat. Changes will take effect after verification.
Deposits and Withdrawals
Payment questions
Deposits made via bKash are generally credited to your account instantly. In most cases the balance updates within a few seconds to a few minutes at most. If you experience any issues, contact us via live chat with your transaction ID.
Yes, Nagad is a supported payment method at zitben. Depositing via Nagad is as easy and fast as with bKash. In addition to Nagad, you can also deposit using Rocket, Upay and direct bank transfer. The minimum deposit amount for all methods is ৳200.
The withdrawal process at zitben is very fast — your money typically arrives in your account within 1 hour. Once your request is verified it is sent directly to your bKash, Nagad, Rocket or Upay account. Occasionally it may take a little longer due to security checks.
The minimum deposit at zitben is ৳200 (for all payment methods). The minimum withdrawal amount is ৳1,000. These limits have been set with Bangladeshi players in mind so that you can play even on a small budget.
zitben does not charge any extra fees of its own. However, bKash, Nagad or bank transfer services may have their own transaction fees which apply according to that provider's terms. Please check the relevant payment provider's website for the latest information.
Yes, all payment transactions at zitben are secured with SSL encryption. Transfers are accepted from major banks including Dutch-Bangla, City, BRAC, Islami and Sonali Bank. A record of every transaction is stored in your account history.
Games and How to Play
Game questions
Go to the cricket betting section at zitben and select a BPL match. You can place bets before the match or live during play. Various markets are available including match winner, total runs and wickets. Review the odds carefully before placing a bet and stay within your budget.
RTP stands for "Return to Player" — it is the statistical rate showing what percentage of total wagers a slots game returns to players on average over the long term. For example, a 96% RTP means an average of ৳96 is returned for every ৳100 wagered. However, this is an average across millions of spins — results in a single session can be completely different.
Yes, zitben is fully mobile-friendly. You can access the site directly in your smartphone browser and play all games — no need to download a separate app. Slots, fishing games, live casino and cricket betting all run smoothly on every device.
zitben live casino features games from Evolution Gaming, Ezugi and other leading providers. You can play live baccarat, roulette, blackjack, Dragon Tiger, Teen Patti and many more games with professional live dealers.
zitben uses software only from accredited and trusted game providers. Games from providers such as Pragmatic Play, PG Soft, JILI and Spribe are tested by independent third parties and run on Random Number Generator (RNG) technology. Ensuring fair play is our priority.
Bonuses and Promotions
Bonus questions
New members at zitben receive a 100% bonus on their first deposit, up to ৳20,000. For example: deposit ৳1,000 and receive a further ৳1,000 bonus — total balance ৳2,000. Or deposit ৳42,000 and receive a ৳20,000 bonus — total ৳62,000. The bonus is added automatically once you make your first deposit after creating your account.
A 15x wagering requirement means you need to wager 15 times the bonus amount before you can withdraw it. For example, if you receive a ৳1,000 bonus you must complete ৳15,000 in wagers. This is an industry-standard condition and is applied with full transparency.
zitben's VIP program has 5 levels: from Bronze to Diamond. Each level comes with a weekly cashback — 0.2% at Bronze, 0.5% at Silver, 0.7% at Gold, 1.0% at Platinum and up to 1.2% at Diamond. The more you play, the higher you climb and the more benefits you receive.
Yes, each bonus has a set expiry period within which the wagering must be completed. When the period ends, any unused bonus is cancelled. You should read the bonus terms and conditions carefully when accepting them. If you have any questions, ask via live chat.
VIP members receive cashback each week based on their net losses. The rate is determined by your VIP level and is credited to your account automatically. Wagering conditions may apply to cashback bonuses — check the promotions page for accurate details.
Security and Responsible Gaming
Security questions
Yes, zitben secures all your information using SSL encryption technology. Personal data is not sold or shared with third parties. To learn more about our privacy practices, please read the privacy policy page.
zitben takes responsible gaming very seriously. You can contact us at any time via live chat to request a deposit limit, a betting limit or a temporary break. A self-exclusion option is also available which can suspend your account temporarily or permanently.
When you take self-exclusion, you will not be able to log in to your account for a set period of time. You choose this period yourself — it can range from 1 week to permanent. If you try to create a new account while self-exclusion is active, that will be blocked too. This is there for your own wellbeing.
zitben's support team is available 24 hours a day, 7 days a week via live chat and provides service in Bengali. For any issue, click the live chat button on the site or email us at [email protected].
zitben strictly enforces a 21+ age policy. Age is verified during registration and suspicious accounts are investigated and then closed. Parents can use parental control software to manage their children's internet access.
Still have questions? Contact support
Our 24/7 Bengali live chat support team is ready to help you right away with any issue. No need to look for solutions on your own.
Log in and start chatting[email protected] — we are always here