zitben Privacy Policy — Your Information Is Our Responsibility

zitben ("we", "us", or "the platform") provides a trusted online gaming service for users in Bangladesh. When you use zitben, you become a valued member and we treat your privacy with the highest importance. This privacy policy describes what information we collect, why we collect it, how it is used, and what steps we take to protect your information. This policy applies to all services on the zitben website and platform.

We may collect the following types of information for registration and service delivery on the zitben platform:

1.1 Personally Identifiable Information

• Full name and date of birth (for age verification — services are provided to users aged 21 and above only)
• Email address
• National ID card or passport details (for KYC verification)
• Bank account or mobile banking details (bKash, Nagad, Rocket, Upay — for transaction processing only)

1.2 Technical and Usage Information

• IP address and device type
• Browser type and operating system
• Platform activity logs (login times, game history, transaction records)
• Information collected through cookies and similar tracking technologies

1.3 Voluntarily Provided Information

• Information provided when contacting customer support
• Information provided through participation in surveys or feedback
• Information provided when changing account settings

zitben collects and processes your information for the following specific purposes:

• Account Management: To create, verify, and keep your account secure.
• Transaction Processing: To handle financial activities related to deposits, withdrawals, and bonuses.
• Age and Identity Verification: To ensure that only individuals aged 21 and above are using the platform.
• Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraudulent behavior.
• Customer Support: To respond to support requests and resolve issues.
• Service Improvement: To analyze the user experience and further improve the platform.
• Responsible Gaming: To monitor user behavior and provide assistance when needed.
• Legal Obligations: To comply with applicable laws and regulations.

zitben applies industry-standard security measures to uphold your privacy. Our security measures include:

3.1 Technical Security

• SSL/TLS Encryption: All data exchanged between your browser and our servers is secured through SSL encryption.
• Data Encryption: Stored sensitive information (including payment details) is protected with strong encryption technology.
• Firewall and Intrusion Detection: Advanced firewalls are used to prevent unauthorized access to our systems.
• Regular Security Audits: Regular audits are conducted to identify and address system vulnerabilities.

3.2 Administrative Security

• Only authorized staff have access to personal information, and only to the extent necessary.
• Privacy and data protection training is provided for all staff.
• Confidentiality agreements are in place with third-party service providers.

zitben does not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners.
• Technology Partners: Limited information is shared with technology service providers essential for platform operations, under strict confidentiality agreements.
• Legal Requirements: Information may be disclosed upon a court order or a legitimate request from law enforcement authorities.
• Fraud Prevention: When cooperation with relevant authorities is required to detect fraudulent or deceptive activity.

zitben uses cookies and similar technologies to improve your user experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions and providing security.
• Performance Cookies: For monitoring the speed and performance of the platform.
• Preference Cookies: To remember your language and service preferences.
• Analytics Cookies: To analyze user behavior and improve services.

You can control or disable cookies by changing your browser settings, though this may affect some functionality of the platform.

zitben retains your personal information for as long as it is necessary:

• Active Account: Information is retained for the entire period your account remains active.
• After Account Closure: Information may be retained for as long as necessary to meet legal obligations and resolve disputes.
• Transaction Records: Financial transaction data may be retained for an extended period as required by law.
• Marketing Preferences: Information for marketing communications is retained for as long as you provide your consent.

As a zitben user, you have the following rights regarding your own information:

7.1 Right to Access Information

You can find out at any time what information we hold about you. Please contact our customer support team for this.

7.2 Right to Correct Information

If there is any error in your stored information, you may request a correction. This can be done through account settings or by contacting us directly.

7.3 Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes, particularly in the case of direct marketing.

7.5 Withdrawal of Consent

You may withdraw consent you have previously given at any time. However, any processing that took place before the withdrawal will remain valid.

To exercise any of the above rights, please contact our customer support team.

zitben strictly provides services to individuals aged 21 and above only. We do not knowingly collect information from anyone under 21. If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed. Age verification is an integral part of our registration process.

zitben is committed to responsible gaming. We may analyze data on your gaming behavior for the following purposes:

• To identify problematic gaming patterns and provide assistance when needed.
• To activate self-exclusion or limit-setting features.
• To ensure responsible gaming tools are functioning correctly.
• To manage responsible gaming reporting in accordance with applicable regulations.

To learn more about responsible gaming, please visit our Responsible Gaming page.

The zitben platform may integrate third-party payment gateways (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, etc.). These third parties have their own privacy policies and zitben is not responsible for information collected through their services. We recommend that you review their privacy policies before using these services.

zitben reserves the right to update this privacy policy from time to time. If changes are made, we will:

• Publish the new version on this page and update the "Last Updated" date.
• Send a notification to your registered email for significant changes.
• Inform you of notable changes when you log in to the platform.

Continued use of the platform after changes are made will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

zitben's servers and processing infrastructure may be located in various locations. Even if your information is transferred outside Bangladesh, the protection standards described in this privacy policy will always apply. International data transfers are governed by strict contractual safeguards.

In the event of a data security breach, zitben will take the following steps:

• Implement necessary protective measures as soon as the incident is identified.
• Promptly notify affected users.
• Conduct an investigation and take steps to prevent recurrence in the future.
• Notify the relevant authorities as required by applicable law.