For ages 21 and above

Responsible Gaming at zitben — Your safety is our priority

Gaming is for enjoyment, not stress. zitben gives you the tools to play safely and in control — with full protection including deposit limits, self-exclusion, and time-out.

Why is responsible gaming important?

Online gaming should be a form of entertainment — it should never become a source of financial or emotional stress in your life. zitben believes every player has the right to understand their own limits, and we are always ready to help along the way.

Responsible gaming means enjoying games with awareness — knowing when to stop, setting a budget, and not letting gaming take priority over other areas of life. Our platform offers several powerful protection tools to help you maintain the right balance.

Only people aged 21 or above may participate at zitben. This is a strict rule and we take every possible step to enforce it.

Our protection tools

Deposit Limit

Set how much you want to deposit each day, week, or month. Once a limit is set, it takes effect immediately. A 24-hour waiting period applies when increasing a limit.

Time-Out Feature

If you feel you need a break, temporarily suspend your account for anywhere between 24 hours and 30 days. No deposits or betting are possible during a time-out.

Self-Exclusion

If you are struggling to control your gaming, use self-exclusion to permanently close your account for a minimum of 6 months. Having the courage to make this decision is the first step toward responsible gaming.

Betting History Review

You can view your complete betting and deposit history in your account. Understand your spending patterns and make informed decisions — this is an important part of responsible gaming.

24/7 Support

Reach out to our Bengali-language live chat support at any time with any concern related to gaming. Our team is always ready to guide you in the right direction.

Age Verification

zitben strictly enforces the 21+ age limit. Age verification is mandatory at registration. Keeping underage individuals away from gaming is part of our social responsibility.

Warning signs of a problem

When gaming goes beyond entertainment and becomes a problem, certain clear signs appear. If any of the following applies to you, please seek help:

Warning signs

  • Repeatedly betting to try to recover lost money
  • Spending more than your set budget
  • Being unable to stop gaming
  • Hiding your gaming from family or friends
  • Borrowing money or spending savings on gaming
  • Feeling restless or irritable when not gaming
  • Neglecting work, studies, or family because of gaming

How to get help

If you feel gaming is getting out of control, zitben is here for you. Take action now:

1

Contact live chat

Let our 24/7 Bengali support team know. They will help you set up the right tools confidentially.

2

Set a limit or time-out

Activate a deposit limit or time-out instantly from your account settings — no waiting required.

3

Request self-exclusion

Email [email protected] or let us know via live chat — we will close your account promptly.

4

Seek professional help

Reach out to a professional mental health service or counselling provider — asking for help takes courage.

21+ Age limit strictly
enforced
24/7 Bengali support
always available
6+ Protection tools
in your control
SSL Platform secured
with encryption

21+ Age Limit Policy

21+

For adults only

The minimum age to register and participate at zitben is 21. We reserve the right to verify age at registration and whenever necessary. Accounts belonging to underage users will be closed immediately and any related balance will be returned.

If there are underage individuals in your household, please use parental controls on your devices and keep your account details private. Protecting children from online gaming is also the responsibility of parents and guardians.

Core principles of responsible gaming

  • View gaming as entertainment, not as a source of income
  • Set a budget in advance and stick to it
  • Avoid betting in an attempt to recover lost money
  • Take regular breaks — rest for a while every hour
  • Do not play when you are stressed or under the influence of alcohol
  • Prioritise spending time with family and friends
  • If something feels wrong, seek help immediately — do not wait
  • Never gamble with borrowed money or debt

How to set limits

Account Settings

Log in and go to your account settings. You will find deposit limits, loss limits, and session time limits under the "Responsible Gaming" section.

Takes effect immediately

Reducing a limit or adding a new one takes effect immediately. A 24-hour cooling-off period applies when increasing a limit.

Request by email

For self-exclusion or long-term limit settings, email [email protected]. We will take action within 24 hours.

Live chat support

Let our support team know directly via live chat. They will guide you through the process step by step.

Questions about responsible gaming

Yes, all responsible gaming tools at zitben — deposit limits, time-out, self-exclusion — are completely free. There are no fees or charges to use them. We believe creating a safe gaming environment is our responsibility.

Self-exclusion is a serious decision and cannot be reversed before the set period ends. After a minimum of 6 months of self-exclusion, you may request a review. This cooling period is designed for your protection.

No, setting a deposit limit does not affect your current bonus or balance. Only the amount of future deposits will be restricted. Deposits made within the limit will still qualify for the usual bonus benefits.

Your account balance remains completely safe during a time-out. However, deposits and betting will not be possible. Once the time-out ends, you will be able to withdraw normally.

Self-exclusion is normally initiated by the account holder. However, if a family member is facing serious problems, please let us know at [email protected]. We will assess the situation and do our best to provide the highest level of support.

zitben carries out mandatory age verification at registration and may request additional identity documents in suspicious cases. Accounts belonging to users under 21 are closed immediately. We advise all parents and guardians to use parental control software on their devices.

Enjoy responsibly

Have a safe and enjoyable gaming experience at zitben. Our wide game collection and protection tools are here for you.

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